Time Management Working Sm@rt + Outlook Take control of your workload and competing priorities. Receive practical hands-on skills instruction to hel p you a bsorb proven techniques for a total time-m anagement solution. Integrate communications, tasks, activities, planning and apply the WorkingSm@rt® method using Microsoft Outlook. Explore> Working Sm@rt in the 21st Century Take control of your workload and competing priorities Learn to make effective choices when faced with increasing demands and responsibilities. Select the right tasks, at the right time, every time. Identify and focus on the goals and objectives that make the difference and learn to manage your activities for maximum results, acquiring the tools you need to make things happen Explore> Working Sm@rt + OneNote Make collaborating with your team as easy as 1-2-3 The key to success lies in the ability for teams to work together without the constraint of being together. Whether the challenge is virtual, where geography is the issue or the reality of team schedules not lining up. Now it is possible to collaborate in a way that maximizes flexibility and minimizes the places you need to look to find key information or data. Explore> Working Sm@rt Enhanced A program to optimize your workload management effectiveness. The Working Smart – ENHANCED program is a stage 2 workload management process developed for those who have already adopted the foundation time management processes and have enjoyed significant success in utilizing organizational tools to drive effective performance behaviors. This program is intended to take participants to another level of performance, building off of their current effectiveness platform. Explore> WorkingSm@rt as a Remote Leader Remote leadership essentials: keeping them engaged collaborative & productive Steps to contain the current world events may require many employees who normally work from an office to now work from home. This presents challenges to stay connected, engaged and productive. These challenges are magnified for people leading remote teams since they can no longer rely on many of their proven face-to-face leadership techniques. Explore> WorkingSm@rt in a Hybrid World Build the skills and mindsets to excel in a Hybrid World Organizations and workers were thrust into a transformational change that left both work and home environments in a state of chaos. The need to understand the impact of the shift from the traditional workplace to a hybrid world provides you with the opportunity to realign and navigate how we work. Traditional work/life balance strategies will need to shift to a more integrated lifestyle to support the hybrid working model. Explore>

Learning that works Our Commitment: We listen We consult We perform We follow up We guarantee What we do... Team Development Have you noticed that some teams just click and perform significantly better than others? Unfortunately, most teams do not achieve this magical status without support. At PSI, we develop team behaviors and processes, link them to the best team tools, and enable any team to become a high-performing team. Explore> Leadership Development In today's competitive environment, your organization’s success depends on the quality of leadership at all levels. Leaders who successfully manage strategy, personalities and priorities have acquired tact, commitment, and focus. We help you find the best methods for developing your leaders’ skills, so you can grow the people who propel your organization’s success. Explore> Individual Development Are you frequently charged with finding turnkey but customizable training solutions? We’ll partner with you and create learning initiatives that enhance productivity, develop more effective communications, and heighten collaboration skills for any learner. Explore> Assessments How well is your organization performing now and how well are you and your people prepared for the future? We have the skills and tools to give you an accurate picture of the level of knowledge and skills your group now possess - and what you need for peak performance. Explore> Our Mission To help individuals to implement best practice behaviors to maximize personal and organizational effectiveness Training Offerings by Topic Sales/Negotiating Project Management Customer Service Time Management Working Sm@rt.. Leadership Communication/Info Management Workforce Management Let's talk... We care about your success! Do you have a question? Let's chat! Email Subject - re specific training or general inquiry Your message Send Thanks for submitting! Let's Talk!

Dynamic Communications "Communication is not about speaking what we think; Communication is about ensuring others hear what we mean" - Simon Sinek The Challenge: Have you ever wondered why you just don’t “click” with some people? Chances are, their behavior style is different than yours. They look at life differently, they think differently, consider different things important and are motivated by different factors. You can either withdraw from these people and argue or ignore them, or le arn to understand the way they are, accept them and tap in to their strengths. The Opportunity: Trust, co-operation, understanding and acceptance are the key attitudes to strengthening your organization and making it more productive and competitive. Understanding your behavior style and the styles of those you communicate with, will go a long way towards building your team, improving customer service and assisting you in sales and negotiating. This material can have just as much impact on your personal life as well. The Learning: The foundation of this interactive workshop is the DISC Personal Profile. This self scoring, computer generated behavioral assessment is a road map to interpersonal communications - one that has been proven effective by over 20 million people. Participants will utilize the information in this session to: Identify their own behavioral style Capitalize on their strengths Increase their appreciation for different behavioral styles Anticipate and minimize potential conflicts with others Learn how to adapt their behavior for increased understanding and communication Learning is augmented by role playing with team building, customer service and sales scenarios. You will be light years ahead of the competition with your new ability to understand others! The Golden Rule: “treat others as you would have others treat you” The Platinum Rule: “treat others as they wish to be treated”

About us... A little about us... Our team of professionals works with your organization to develop and implement best practice behaviours. We bring our expertise and experience to you, helping you to assess your skills. We work with your team to implement necessary change or enhance skillsets in a way that is understandable, interesting and valuable in terms of return on bottom line. How we got started... Orlyn Kostenuk, President Orlyn Kostenuk is the President of Performance Strategies Inc . and is based in central Alberta with an office in Winnipeg, Manitoba. Performance Strategies has partnered with various learning development organizations to bring world class learning models, processes, and concepts to Performance Strategies clients. The mission of Performance Strategies Inc. is to help individuals implement best practice behaviors to maximize personal and organizational effectiveness. This is accomplished through the utilization of assessments tools, skills training, and personal and team coaching. Orlyn and his firm have developed partnerships, alliances and relationships with various individuals, and international organizations to bring world class learning initiatives to h is agriculture clients in the areas of: Sales - Negotiating Skills - Behavioral Science - Team Building - Strategic Planning - Time Management - Interpersonal Communication - Creative Thinking - Customer Service - Networking Skills - Leadership - Influencing - Presentation Breakthroughs - Workforce Management - Coaching Orlyn has worked with over 800 different organizations across Canada, USA, Mexico, and Australia. His personality, sensitivity and unique sense of humor has earned him a rating of 9.6 / 10.0 as a facilitative trainer. Orlyn has been featured in various media for his work on enhancing performance in organizations. Orlyn is community minded. He has been a member of various local organizations including the Red Deer Chamber of Commerce, Winnipeg Chamber of Commerce, and Rotary Club. Orlyn and Lori, his wife/partner of over 30 years have four adult children and six grandchildren. To balance off life, he enjoys flying, motorcycling, beekeeping, cycling, and pursuing the best home-roasted espresso shot! Contact Us Let's chat... Get in touch so we can start working together. First Name Last Name Email Message Phone Send Thanks for submitting!

Basic Benchmarking: Everything You Need to Know With the job market more employee-focused than ever, it's important to make sure every hire and position is filled with a quality candidate. What is Benchmarking? Benchmarking is the process of creating the profile of the ideal candidate for a position, and then measuring all candidates against that profile. It’s most commonly used in the interview process, but can also be used to measure an employee in their current role. How Do You Create and Use a Benchmark? The ideal candidate means a lot of different things to different people. This diversity of thought is a good thing, until it becomes a hindrance to the hiring process. Get the multiple perspectives you need while saving time by putting together a team of Subject Matter Experts, or SMEs. While a panel of SMEs is not necessary, it is a best practice. It can include employees who previously held the role, the candidate’s future direct report, and/or their future co-workers. “Working in a collaborative environment with multiple stakeholders gets you a variety of opinions and removes internal biases and personal agendas.” The SMEs each build out the results of an assessment as if they were their ideal candidate. Then, an average is found from each of those ‘ideal’ profiles. This average is your benchmark! After the benchmark is created, introduce it several steps into your interview process, after the initial rounds of reviews. Most organizations only use a benchmark with their top 3-5 candidates. This way, the normal screening process isn’t disrupted; it just gives deeper insight into each candidate, and a professional way to measure that insight at the end of the process. What Makes TTI SI Different? TTI SI has a patented Benchmarking Process that leverages data to make the best decisions about candidates. In addition, as an outcome of the process, roles have concisely defined responsibilities. Our benchmarking process defines the role instead of the individual. “The beautiful thing about benchmarking is that it’s not focusing ultimately on qualifying or disqualifying a candidate,” said Merkle. “It’s about discovering what the business needs. It removes bias and relies on logic.” Isn’t This a Biased Process? If you’re not familiar with the concept, it might sound like benchmarking is a way to discriminate in the hiring process. It’s actually the opposite; benchmarking a job minimizes bias and provi des a clear objective and collective voice to what behaviors, motivators and skills the job needs. “People have a tendency to like and relate to others similar to them,” explained Merkle, “But similarities might not be what the position needs. These benchmarks can be used for as much as 30% of the hiring decision, but the other 70% should be made based on resume, experience, skills, validation of those skills, and personal fit.” Clear up any uncertainty by building a scoring method into the interview process. It can look like the following: Resume: Determine the minimal qualifications for position Interview: Hold several rounds of interviews on the phone, and one or two in-person as your company sees fit Shared work: Analyze shared work from the candidates This can be samples of writing, completion of a project, etc) Benchmark: Measure top candidates against the benchmark and make a decision after final round of interviews “Benchmarking is a tool to hone in on top candidates, not a blanket dismissal of talent.” Something important to remember is that you don’t have to pick the ca ndidate with the closer score to the benchmark! By using the process, you get to make a conscious decision about the individual you are choosing to join your organization. “Organizations do not miss out on a good candidate because they don’t fit the benchmark,” Merkle said, “Even if you hire against the benchmark, you now have valuable insight into your hire about their behavior that you can use in their onboarding period and beyond. You know what they say; you can’t manage what you can’t measure.” By using this process, you get to make a conscious decision about the individual you’re choosing to join your organization. Why Should You Benc hmark? The benefits to benchmarking are clear! Here’s what happens when you find the right fit for a position, backed up by data. Enjoy Higher Employee Engagement If someone’s behavioral style, motivations, and skills are matched up to a position, they’ll have a higher level of engagement with their team. This engagement increases satisfaction, productivity , and profits. Customer retention rates are 18% higher when you have well-informed and highly engaged employees, according to Smarp . Avoid The Cost of a Bad Hire Just trying to ‘fill a seat’ in your organization is a huge mistake. 80% of turnover is due to bad hires, according to SHRM. Calculate the real cost of hiring the wrong person here, and see if you can afford it! Develop Your Talent Pipeline Benchmarking isn’t just for job candidates! If you’re not hiring soon, you can still use benchmarking to create development plans internally. Developing leaders within your organization will boost productivity and engagement while saving you money, time and resources. Some people want to use benchmarking as a justification for terminating a position. You’re better off using benchmarking as a way to get a snapshot on where to develop an employee. Remember, only 30% of your decisions can be determined by benchmarking. Don’t open yourself up to trouble. How Do I Get Started? If you want to start harnessing the power of benchmarking for your company, TTI SI is he re to help. Contact us here to learn more about how you can utilize this process. “We know leaders, especially during this time, have a challenging role,” said Merkle. “Benchmarking gives you a deeper level of insight before your candidate even walks through the door.” Ready to thrive? We wrote the guide on using assessments and development. Get your free copy here >

Working Sm@rt using MS Project

Sales & Negotiating Selling Breakthroughs Keep your customers satisfied to create lasting relationships The secret to making a successful sale is knowing what, why, how and when your audience wants to buy. Learn the processes and stages of both buyer and seller simultaneously to understand how to apply sales skills and behaviors that accurately match the buyer's state and motivations. Understand how to use your expertise confidently to positively influence outcomes and meet both the buyer's and your own requirements. A sale isn't over until your client knows that the solution to their business problem is you and your product or service. Explore> Behavioral Selling Skills Building Customer Relationships with Behavioral Styles The Challenge: Have you ever wondered why you just don’t “click” with some people? Chances are, their behavior style is different than yours. They look at life differently, they think differently, consider different things important and are motivated by different factors. You can either withdraw from these people and argue or ignore them, or learn to understand the way they are, accept them and sell to them on their wavelength! If you are not selling behaviorally, you are only 25-50% effective. Explore> Negotiating Breakthroughs Make all negotiations more satisfying and successful Through mutually successful negotiations, you can create lasting partnerships and measurable improvements. Use our negotiation-planning techniques to prepare strategies and tactics to achieve desired outcomes. Once you learn how to transform potential combatants into lasting partners, you will significantly increase your confidence when entering into any negotiation situation. Explore> Telephone Sales Telephone Sales Training Significantly contribute to your company's Customer Relationship Management (CRM) process Learn how to make outbound sales calls more effective while building strong customer relationships for your company. Ensu re that inside sales people at your small- or medium-size business proactively plan, manage, and implement phone-sales campaigns that generate revenue and a create lasting, positive impression on your customers. Gain the skills to confidently demonstrate your product and service knowledge, enabling you to sell on value versus price. Learn how to proactively service your customer base, complete transactions that satisfy both your customer and your company, and handle resistance with aplomb, while nurturing relationships for repeat business. Explore> Key Account Management Create significant and interdependent supplier-customer partnerships Gain an in-depth understanding of the complexities of servicing "key account" customers. Learn strategic and tactical skills and processes to effectively identify and anticipate their requirements. Become skilled at strategically managing key accounts, gaining supporters for your initiatives and influencing decision-makers, and ultimately evolving a customer/supplier relationships into a preferred sales or partnerships. Explore> Territory Management & Prospecting Become an indispensable intermediary between your company and customers Achieve optimal results from a portfolio of customers. Learn proven processes and skills to analyze, classify, and allocate appropriate time and resources to help you plan call cycles, account development and prospecting activities. In addition, gain in-depth knowledge in account management, planning, profiling, territory analysis, prospecting and influencing. Maximize customer relationships by taking personal responsibility for territory planning and activities. Increase selling opportunities by scheduling prospecting tasks, call frequency and call objectives. Explore> Presentation Breakthroughs Learn to deliver a powerful presentation with confidence and persuasion so participants are motivated to learn, change, and take action. In this 3-day highly interactive program, you will learn skills, strategies, and techniques that dramatically increase your effectiveness as a communicator and presenter in both face-to-face and in virtual environments. Anyone who gives presentations to small groups or large audiences would benefit.Management meetings, sales presentation, emloyee presentation, briefings, conferences, public speaking engagements. More info Let's talk Sales Booster Get your regular sales booster shot to achieve and maintain optimum sales performance! Sales Booster… a program where bi-monthly, sales people tap in and receive their booster 'shot'. The core of this shot is a short, live, and interactive one-hour web-shop where our president long time sales person, sales trainer, and sales coach, will focus on a key aspect of selling effectiveness. Pre web-shop materials will be sent to each member to support the learning, and a post web-shop component will be integrated to ensure application of the learning. The result is that sales people get “boosted” on an ongoing basis maximizing their effectiveness, and sales managers have peace of mind that their sales people are tapped into an ongoing learning system that supports their whole sales effort. Let's talk! Staying Ahead of the Airplane Get ready to embark on a transformative journey where you will unlock your effectiveness and gain the necessary skills to stay ahead of the curve in today's fast-paced business world. Drawing inspiration from the aviation industry, our program is designed to equip you with essential tools and strategies for thriving in busy and distracting environments. As a participant, you will have the opportunity to learn from a soon to be IFR pilot and engage in communication, case studies, role-playing exercises, and stimulating group discussions. Let's talk

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Working Sm@rt + OneNote

Workforce Management Never make another bad hire! Assessments provide clarity for job selection and benchmarking. Our TTISI Partnership - TTI Success Insights has perfected scientific behavioral research, and applies this research to workplace performance and motivation assessments and training. . Performance Strategies translates this scientific information into meaningful information about the strengths and learning opportunities within your organization, and the steps that your organization, and your people, should take to maximize success. What is the true cost of a bad hire? Never make another bad hire! Assessments provide clarity for job selection and benchmarking. The cumulative effect of hiring the wrong candidate can be staggering. Not only can it be a financial b urden, but it can affect many different levels of the business. If more business owners, hiring managers, and talent professionals truly understood the cost of a bad hire, there’s no doubt that more time, effort, and resources would be used upfront to be sure the right person is hired for the right job. Using resources such as job benchmarks , assessments and the expertise of talent management professionals (such as consultants and executive business coaches) can be the difference between success and failure. Explore> Benchmarking Basics: Everything You Need to Know With the job market more employee-focused than ever, it's important to make sure every hire and position is filled with a quality candidate. What is benchmarking? Benchmarking is the process of creating the profile of the ideal candidate for a position, and then measuring all candidates against that profile. It’s mo st commonly used in the interview process, but can also be used to measure an employee in their current role. Why should you benchmark? Enjoy higher employee engagement; avoid the cost of a bad hire; develop your talent pipeline Explore> Does Pre-Employment Screening Really Strengthen Your Workforce? How can you find the right fit for a role in the most efficient way? What is pre-employment screening? Pre-employment screening is the process of evaluating job candidates before hiring them. This process can include aptitude tests, skills testing, IQ tests, and behavioral assessments. What pre-employment screening is available? DISC (behaviors); 12 Driving Forces (motivators); Emotional Quotient (EQ or Emotional Intelligence); Competencies (DNA); Acumen Capacity Index (ACI) Explore>

Working Sm@rt Method Working Sm@rt is a flexible and practical combination of behavior changing methods, best practice tools and process that can transform the way you work. With the Working Smart method, you will gain control over your day, find balance, reach your goals, and focus on the tasks that are important to you and your company. Easily applied and simply sustained, the Working Smart method can give lifelong benefits to individuals, teams, and entire organizations. WorkingSm@rt + Teams Effective teamwork, collaboration and communication At some point, every team feels a disconnect in collaboration and communication, but if it's a lot of the time, then you and your team n eed a road map to improve the process and get better results. Explore> WorkingSm@rt + Outlook Take control of your workload and competing priorities. Receive practical hands-on skills instruction to help you a bsorb proven techniques for a total time-m anagement solution. Integrate communications, tasks, activities, planning and apply the WorkingSm@rt® method using Microsoft Outlook. Explore> WorkingSm@rt + Meetings Get your meetings on time, on track, on purpose. Learn not only how to plan, organize and run a successful meeting but also how to get the most o ut of the meetings you are required to attend. Immediate benefits are: a 'business planning' approach to meetings, increased meeting effectiveness, saving time, improved meeting outcomes. Explore> Working Sm@rt OneNote Make collaborating with your team as easy as 1-2-3 The key to success lies in the ability for teams to work together without the constraint of being together. Whether the challenge is virtual, where geography is the issue or the reality of team schedules not lining up. Now it is possible to collaborate in a way that maximizes flexibility and minimizes the places you need to look to find key information or data. Explore> WorkingSm@rt as a Remote Leader Remote leadership essentials: keeping them engaged collaborative & productive Steps to contain the current world events may require many employees who normally work from an office to now work from home. This presents challenges to stay connected, engaged and productive. These challenges are magnified for people leading remote teams since they can no longer rely on many of their proven face-to-face leadership techniques. Explore> WorkingSm@rt in a Hybrid World Build the skills and mindsets to excel in a Hybrid World Organizations and workers were thrust into a transformational change that left both work and home environments in a state of chaos. The need to understand the impact of the shift from the traditional workplace to a hybrid world provides you with the opportunity to realign and navigate how we work. Traditional work/life balance strategies will need to shift to a more integrated lifestyle to support the hybrid working model. Explore> Working Sm@rt + MS Project Manage the complexities of multiple projects more efficiently and effectively Carry out multiple project execution plans developed through the Project Planning Breakthroughs method accurately and effectively with MS Project using common resource pools and external dependencies, along with detailed reporting and updating. Produce standard and customized reports, and develop a process for tracking and updating project plans. Explore> WorkingSm@rt + Outlook for MAC Take control of your Inbox and workload Receive practical hands-on skills instruction to help you absorb proven techniques for a total time-management solution. Integrate communications, tasks, activities, planning and apply the WorkingSm@rt® method using Outlook for Mac. Explore> WorkingSm@rt + Google Turn your intentions into actions and your actions into results Tame the Digital Deluge and increase your productivity. Receive hands-on skills instruction to help you absorb proven techniques for an effective time management solution that integrates communication, tasks, activities and planning. Explore> Working Sm@rt + iPhone & iPad Tame the digital deluge and increase your productivity Turn your intentions into actions and your actions into results. Receive hands-on skills instruction to help you absorb WorkingSm@rt® methods for a total time management solution that integrates communication, tasks, activities and planning. Explore> Working Sm@rt from Home Maximizing productivity in a remote working world Our World is changing. Success in a remote working environment requires individuals to use a shared set of communication, collaboration and planning processes and tools that are far more refined and defined than in a non-virtual workspace. Explore> Working Sm@rt as a Leader The art of leading an effective team. As organizations grow, one of the biggest challenges is effective leadership. Often people are moved into leadership positions as a result of superior performance in a non-supervisory role or because they possess the competencies and attributes of a leader or because of their academic expertise and/or experience. Either way, in order to excel as a performance result-oriented leader, new skill sets must be developed. Explore>

Behavioral Selling Skills Building Customer Relationships with DISC Behavioral Styles The Challenge: Have you ever wondered why you just don’t “click” with some people? Chances are, their behavior style is different than yours. They look at life differently, they think differently, consider different things important and are motivated by different factors. You can either withdraw from these people and argue or ignore them, or learn to understand the way they are, accept them and sell to them on their wavelength! If you are not selling behaviorally, you are only 25-50% effective. The Opportunity: Trust, co-operation, understanding and acceptance are the key attitudes to strengthening your organization and making it more productive and competitive. Understanding your behavior style and the styles of those you communicate with, will go a long way towards building your team, improving customer service and assisting you in sales and negotiating. This material can have just as much impact on your personal life as well. The Learning: Participants in this workshop will learn how to: Identify their own behavioral style Capitalize on their strengths Increase their appreciation for different behavioral styles Anticipate and minimize potential conflicts with others Learn how to adapt their behavior for increased understanding, communication, and sales You will be light years ahead of the competition with your new ability to understand others! Program developed by Target Training International Ltd. The Golden Rule: “treat others as you would have others treat you” The Platinum Rule: “treat others as they wish to be treated”