Learning that works Our Commitment: We listen We consult We perform We follow up We guarantee What we do... Team Development Have you noticed that some teams just click and perform significantly better than others? Unfortunately, most teams do not achieve this magical status without support. At PSI, we develop team behaviors and processes, link them to the best team tools, and enable any team to become a high-performing team. Explore> Leadership Development In today's competitive environment, your organization’s success depends on the quality of leadership at all levels. Leaders who successfully manage strategy, personalities and priorities have acquired tact, commitment, and focus. We help you find the best methods for developing your leaders’ skills, so you can grow the people who propel your organization’s success. Explore> Individual Development Are you frequently charged with finding turnkey but customizable training solutions? We’ll partner with you and create learning initiatives that enhance productivity, develop more effective communications, and heighten collaboration skills for any learner. Explore> Assessments How well is your organization performing now and how well are you and your people prepared for the future? We have the skills and tools to give you an accurate picture of the level of knowledge and skills your group now possess - and what you need for peak performance. Explore> Our Mission To help individuals to implement best practice behaviors to maximize personal and organizational effectiveness Training Offerings by Topic Sales/Negotiating Project Management Customer Service Time Management Working Sm@rt.. Leadership Communication/Info Management Workforce Management Let's talk... We care about your success! Do you have a question? Let's chat! Email Subject - re specific training or general inquiry Your message Send Thanks for submitting! Let's Talk!

Time Management Working Sm@rt + Outlook Take control of your workload and competing priorities. Receive practical hands-on skills instruction to hel p you a bsorb proven techniques for a total time-m anagement solution. Integrate communications, tasks, activities, planning and apply the WorkingSm@rt® method using Microsoft Outlook. Explore> Working Sm@rt in the 21st Century Take control of your workload and competing priorities Learn to make effective choices when faced with increasing demands and responsibilities. Select the right tasks, at the right time, every time. Identify and focus on the goals and objectives that make the difference and learn to manage your activities for maximum results, acquiring the tools you need to make things happen Explore> Working Sm@rt + OneNote Make collaborating with your team as easy as 1-2-3 The key to success lies in the ability for teams to work together without the constraint of being together. Whether the challenge is virtual, where geography is the issue or the reality of team schedules not lining up. Now it is possible to collaborate in a way that maximizes flexibility and minimizes the places you need to look to find key information or data. Explore> Working Sm@rt Enhanced A program to optimize your workload management effectiveness. The Working Smart – ENHANCED program is a stage 2 workload management process developed for those who have already adopted the foundation time management processes and have enjoyed significant success in utilizing organizational tools to drive effective performance behaviors. This program is intended to take participants to another level of performance, building off of their current effectiveness platform. Explore> WorkingSm@rt as a Remote Leader Remote leadership essentials: keeping them engaged collaborative & productive Steps to contain the current world events may require many employees who normally work from an office to now work from home. This presents challenges to stay connected, engaged and productive. These challenges are magnified for people leading remote teams since they can no longer rely on many of their proven face-to-face leadership techniques. Explore> WorkingSm@rt in a Hybrid World Build the skills and mindsets to excel in a Hybrid World Organizations and workers were thrust into a transformational change that left both work and home environments in a state of chaos. The need to understand the impact of the shift from the traditional workplace to a hybrid world provides you with the opportunity to realign and navigate how we work. Traditional work/life balance strategies will need to shift to a more integrated lifestyle to support the hybrid working model. Explore>

Sales & Negotiating Selling Breakthroughs Keep your customers satisfied to create lasting relationships The secret to making a successful sale is knowing what, why, how and when your audience wants to buy. Learn the processes and stages of both buyer and seller simultaneously to understand how to apply sales skills and behaviors that accurately match the buyer's state and motivations. Understand how to use your expertise confidently to positively influence outcomes and meet both the buyer's and your own requirements. A sale isn't over until your client knows that the solution to their business problem is you and your product or service. Explore> Behavioral Selling Skills Building Customer Relationships with Behavioral Styles The Challenge: Have you ever wondered why you just don’t “click” with some people? Chances are, their behavior style is different than yours. They look at life differently, they think differently, consider different things important and are motivated by different factors. You can either withdraw from these people and argue or ignore them, or learn to understand the way they are, accept them and sell to them on their wavelength! If you are not selling behaviorally, you are only 25-50% effective. Explore> Negotiating Breakthroughs Make all negotiations more satisfying and successful Through mutually successful negotiations, you can create lasting partnerships and measurable improvements. Use our negotiation-planning techniques to prepare strategies and tactics to achieve desired outcomes. Once you learn how to transform potential combatants into lasting partners, you will significantly increase your confidence when entering into any negotiation situation. Explore> Telephone Sales Telephone Sales Training Significantly contribute to your company's Customer Relationship Management (CRM) process Learn how to make outbound sales calls more effective while building strong customer relationships for your company. Ensu re that inside sales people at your small- or medium-size business proactively plan, manage, and implement phone-sales campaigns that generate revenue and a create lasting, positive impression on your customers. Gain the skills to confidently demonstrate your product and service knowledge, enabling you to sell on value versus price. Learn how to proactively service your customer base, complete transactions that satisfy both your customer and your company, and handle resistance with aplomb, while nurturing relationships for repeat business. Explore> Key Account Management Create significant and interdependent supplier-customer partnerships Gain an in-depth understanding of the complexities of servicing "key account" customers. Learn strategic and tactical skills and processes to effectively identify and anticipate their requirements. Become skilled at strategically managing key accounts, gaining supporters for your initiatives and influencing decision-makers, and ultimately evolving a customer/supplier relationships into a preferred sales or partnerships. Explore> Territory Management & Prospecting Become an indispensable intermediary between your company and customers Achieve optimal results from a portfolio of customers. Learn proven processes and skills to analyze, classify, and allocate appropriate time and resources to help you plan call cycles, account development and prospecting activities. In addition, gain in-depth knowledge in account management, planning, profiling, territory analysis, prospecting and influencing. Maximize customer relationships by taking personal responsibility for territory planning and activities. Increase selling opportunities by scheduling prospecting tasks, call frequency and call objectives. Explore> Presentation Breakthroughs Learn to deliver a powerful presentation with confidence and persuasion so participants are motivated to learn, change, and take action. In this 3-day highly interactive program, you will learn skills, strategies, and techniques that dramatically increase your effectiveness as a communicator and presenter in both face-to-face and in virtual environments. Anyone who gives presentations to small groups or large audiences would benefit.Management meetings, sales presentation, emloyee presentation, briefings, conferences, public speaking engagements. More info Let's talk Sales Booster Get your regular sales booster shot to achieve and maintain optimum sales performance! Sales Booster… a program where bi-monthly, sales people tap in and receive their booster 'shot'. The core of this shot is a short, live, and interactive one-hour web-shop where our president long time sales person, sales trainer, and sales coach, will focus on a key aspect of selling effectiveness. Pre web-shop materials will be sent to each member to support the learning, and a post web-shop component will be integrated to ensure application of the learning. The result is that sales people get “boosted” on an ongoing basis maximizing their effectiveness, and sales managers have peace of mind that their sales people are tapped into an ongoing learning system that supports their whole sales effort. Let's talk! Staying Ahead of the Airplane Get ready to embark on a transformative journey where you will unlock your effectiveness and gain the necessary skills to stay ahead of the curve in today's fast-paced business world. Drawing inspiration from the aviation industry, our program is designed to equip you with essential tools and strategies for thriving in busy and distracting environments. As a participant, you will have the opportunity to learn from a soon to be IFR pilot and engage in communication, case studies, role-playing exercises, and stimulating group discussions. Let's talk

Pre-Employment Screening Does Pre-employment Screening Really Strengthen Your Workforce? When you think of organizational growth, one of the first aspects that come to mind is likely hiring. After all, how can you grow your talent pipeline without new talent? How can you find the right fit for a role in the most efficient way? That’s where pre-employment screening comes in. Here’s what you need to know about the pre-employment screening process, including options available to your organization and how to find the insight you need. What’s pre-employment screening? Pre-employment screening is the process of evaluating job candidates before hiring them. This process can include aptitude tests, skills testing, IQ tests, and behavioral assessments. Let’s hone in our focus on behavioral assessments; the other types of testing mentioned can be tricky to navigate, but assessments are key for pre-employment screening regardless of industry. What pre-employment screening is available? At TTI Success Insights, our work revolves around five sciences: DISC (Behaviors) DISC focuses on behavior, or “how you do what you do.” DISC is a universal behavioral model that goes over four separate factors: Dominance, Influence, Steadiness, and Compliance. It creates a language around observable behavior, and allows for insight into someone’s daily approach to communication and work for pre-employment screening. 12 Driving Forces (Motivators) 12 Driving Forces focuses on motivation, or “why you do what you do.” It measures the motivation (and strength) behind behaviors, using 6 different motivators. Discovering the motivation of candidates is key to successful pre-employment screening. Emotional Quotient (EQ, or Emotional Intelligence) Emotional intelligence is the ability to sense, understand and effectively apply the power of acumen of emotions to facilitate higher levels of collaboration and productivity. According to Forbes , a majority of employees believe in the importance of empathy in the workplace, but 92% feel empathy remains undervalued. By prioritizing emotional intelligence while building your talent pipeline, you will build your team out with candidates who have the soft skills that are increasingly important in the modern workplace. Competencies (DNA) The Competencies (DNA) assessment was created to manage and develop an individual’s career by identifying their top personal skills, based on how they score on 25 research-based skills required by any job. Competencies (DNA) is an excellent choice for pre-employment screening since it directly addresses the skills needed for a position. Acumen (ACI) The Acumen Capacity Index (ACI) report measures how a person thinks or processes information, based on a science called axiology. This assessment helps hiring managers to get a ‘big picture’ view of their potential hires. Now you know some of the assessments you can use for pre-employment screening, but you might be wondering what the benefits of using assessments in your hiring process look like. Testing Past the Usual When you look at behavior, motivation, and emotional intelligence, you unlock the true potential of individuals. It’s best to use a multi-science approach to get a more complete picture of your potential candidates. Utilizing pre-employment screening helps ensure an individual is a good cultural fit. If their personal Motivators are aligned with their role, they will be more likely to be fulfilled and engaged by their work, and that can make all the difference . Pre-employment screening can also help you to avoid a bad hire . Bad hires affect the structure, motivation, and overall success of an entire organization, but by using pre-employment assessments, you can ensure your organization thrives.

Workforce Management Never make another bad hire! Assessments provide clarity for job selection and benchmarking. Our TTISI Partnership - TTI Success Insights has perfected scientific behavioral research, and applies this research to workplace performance and motivation assessments and training. . Performance Strategies translates this scientific information into meaningful information about the strengths and learning opportunities within your organization, and the steps that your organization, and your people, should take to maximize success. What is the true cost of a bad hire? Never make another bad hire! Assessments provide clarity for job selection and benchmarking. The cumulative effect of hiring the wrong candidate can be staggering. Not only can it be a financial b urden, but it can affect many different levels of the business. If more business owners, hiring managers, and talent professionals truly understood the cost of a bad hire, there’s no doubt that more time, effort, and resources would be used upfront to be sure the right person is hired for the right job. Using resources such as job benchmarks , assessments and the expertise of talent management professionals (such as consultants and executive business coaches) can be the difference between success and failure. Explore> Benchmarking Basics: Everything You Need to Know With the job market more employee-focused than ever, it's important to make sure every hire and position is filled with a quality candidate. What is benchmarking? Benchmarking is the process of creating the profile of the ideal candidate for a position, and then measuring all candidates against that profile. It’s mo st commonly used in the interview process, but can also be used to measure an employee in their current role. Why should you benchmark? Enjoy higher employee engagement; avoid the cost of a bad hire; develop your talent pipeline Explore> Does Pre-Employment Screening Really Strengthen Your Workforce? How can you find the right fit for a role in the most efficient way? What is pre-employment screening? Pre-employment screening is the process of evaluating job candidates before hiring them. This process can include aptitude tests, skills testing, IQ tests, and behavioral assessments. What pre-employment screening is available? DISC (behaviors); 12 Driving Forces (motivators); Emotional Quotient (EQ or Emotional Intelligence); Competencies (DNA); Acumen Capacity Index (ACI) Explore>

Behavioral Selling Skills Building Customer Relationships with DISC Behavioral Styles The Challenge: Have you ever wondered why you just don’t “click” with some people? Chances are, their behavior style is different than yours. They look at life differently, they think differently, consider different things important and are motivated by different factors. You can either withdraw from these people and argue or ignore them, or learn to understand the way they are, accept them and sell to them on their wavelength! If you are not selling behaviorally, you are only 25-50% effective. The Opportunity: Trust, co-operation, understanding and acceptance are the key attitudes to strengthening your organization and making it more productive and competitive. Understanding your behavior style and the styles of those you communicate with, will go a long way towards building your team, improving customer service and assisting you in sales and negotiating. This material can have just as much impact on your personal life as well. The Learning: Participants in this workshop will learn how to: Identify their own behavioral style Capitalize on their strengths Increase their appreciation for different behavioral styles Anticipate and minimize potential conflicts with others Learn how to adapt their behavior for increased understanding, communication, and sales You will be light years ahead of the competition with your new ability to understand others! Program developed by Target Training International Ltd. The Golden Rule: “treat others as you would have others treat you” The Platinum Rule: “treat others as they wish to be treated”

Working Smart + msOutlook

Working Sm@rt + OneNote

Assessments "Understood employees are empowered employees." For 30 years, TTI SI has been providing businesses throughout the globe with the finest assessment tools and talent analytics systems to hire, retain, develop and manage the best talent in the market. TTI SI was the first assessment creator to guide a person from selection to on-board training to job-related development. If it’s happening in the workforce, we have an assessment or a suite of talent analytics to understand it and address it, including: selection development of talent engaging teams leadership development job benchmarking communication workshops developing emotional quotient building business acumen Whatever the human resource need, our assessments address it. Assessments Samples Our assessments measure the five dimensions that contribute to superior performance: Behaviors (DISC), Motivators, Acumen, Competencies and Emotional Intelligence (EQ). Behaviors Management-Staff Personal Motivation & Engagement Talent Insights Management-Staff Behaviors Team Report Motivators Team Report Emotional Quotient TriMetrix DNA Talent TriMetrix DNA Job TriMetrix DNA Gap Key Accountabilities - Suburban Head-of-School "You hire the whole person." Job Benchmarking Our job-benchmarking process enables organizations to assess a specific job — not the person — and the qualifications required for candidates to be successful. From there, our tailored process can be used in selection and development to create better overall job fit, buy-in and vastly improve retention. Job benchmarking identifies: Key accountabilities Skills for superior performance Candidates’ behavior and intrinsic motivators for achieving the key accountabilities for the job People Selection We believe superior performers are selected when the job is able to talk, and our selection process begins with an understanding of the intrinsic knowledge and key accountabilities needed to be successful in a specific job. To find the best talent, we recommend executing a streamlined process that measures an individual’s Behaviors (DISC), Motivators, soft skill competencies for the job in question. Using our assessments as part of a robust and diverse hiring process provides insight into: behaviors motivators competencies acumen When using our patented job-benchmarking process in selection, our best practices yield a 92% success rate and meet guidelines set by the EEOC and OFCCP. People Development Growth and advancement on the part of employees and the organization occurs when business strategies align to fuel a culture of innovation. Those organizations that foster a culture of continuous learning find that developing knowledge-seeking talent pays tremendous dividends in gaining a competitive edge in the marketplace. Companies that foster a talent-focused, continuous learning environment find that developing talent pays big dividends. And, when these strategies align with the values employees bring to the organization, an unmatched synergy is created. Our employee development tools help companies Develop job-related skills Enhance communication Improve employee engagement and productivity. Today, more than ever, leaders gain a competitive edge when they hire, retain and develop today’s high-potential employees into the superior performers they will need tomorrow.

Working Sm@rt using OneNote

Selling Breakthroughs

Assessments "Understood employees are empowered employees" Our partner, TTI SI has been providing businesses throughout the globe with the finest assessment tools and talent analytics systems to hire, retain, develop and manage the best talent in the market. TTI SI was the first assessment creator to guide a person from selection to on-board training to job-related development. If it’s happening in the workforce, we have an assessment or a suite of talent analytics to understand it and address it, including: selection development of talent engaging teams leadership development job benchmarking communication workshops developing emotional quotient building business acumen Whatever the human resource need, our assessments address it. Innovative Assessments : TTI assessments have easy-to-understand, engaging reports that clearly demonstrate the human potential of each assessment taker. If you’re wondering how to improve employee retention and motivation, using the insights revealed by assessments is where you need to start. Research-Backed Tools: For 30 years, our in-house research team and independent validation have ensured that our assessments are the most reliable and accurate tools in the market. Data That Goes Deep: Our tools use predictive analytics to provide custom data that helps our customers best understand themselves and their teams. This data also increases employee satisfaction with the feedback process. Safe Tools for Hiring: Our assessment tools are safe and legal to use in the hiring process of your organization, due to our compliance under the Disparate Impact Rule. The D I S C Model uncovers insight into the “How” behind your “Why” It reveals the behavioral makeup that is unique to each individual. Taking and understanding a DISC assessment helps people: Minimize unnecessary conflict Increase productivity and engagement Enhance communication Maximiz e their strengths Develop self-awareness Understand your team/customer so enhanced relationships which equals to increased bottom line. Targeted areas - sales, customer service, team communications/dynamics, manager/employee relationships 12 Driving Forces is an assessment that measures "Why" a person does what they do It defines and identifies what motivates people. It m easures the motivation (and strength) behind behaviors, using 6 different motivators. Those motivators are Knowledge, Utility, Surroundings, Others, Power, and Methodologies. These 6 motivators are each divided into two distinct ways of measuring each factor. Based on a continuum, these 12 drivers make up a person’s cluster of Driving Forces. The EQ A ssessment i s key to uncovering self-development & improvement , measuring emotional intelligence. Utilizing this assessment in your organization will help your team discover how to improve emotional intelligence and assist with: Personal and professional development Hiring and benchmarking Employee engagement Workplace communication and conflict The new demand for ‘soft skills’ EQ is an emotional intelligence assessment that uses five factors to measure an individual’s emotional quotient (EQ). Emotional intelligence is the ability to sense, understand and effectively apply the power of acumen of emotions to facilitate higher levels of collaboration and productivity. D iscover t he TriMetrix® EQ The T riMetrix® EQ is designed to help individuals understand how th ey perceive the world, how they make decisions, and how these can all be applied towards job placement and success. The TriMetrix® EQ report is broken down into the following three areas: behaviors, emotional intelligence, and driving forces . The report examines the individuals strengths and weaknesses in these three areas which leads to both professional and personal growth. The TriMetrix® EQ is commonly used by educational institutions, educators, professionals, and human resources.