Customer Service Customer Service Breakthroughs Increase customer satisfaction to create long-term fans and advocates Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a "moment of truth" for your company, understand your pivotal role in achieving your organization's financial and marketing objectives. Master the skills to treat customers on the basis of their "lifetime value", strengthening relationships and meeting and exceeding standards and expectations. Enable two-way communication to avoid misunderstandings, minimize problems, and collaboratively work out mutually-beneficial solutions. Explore> Telephone Response Master this vital link between customer satisfaction and sales. Prepare yourself with the right response using a proven process that assures customer satisfaction and a positive outcome. Learn to strengthen customer relationships by creating a plan for effectively handling every call, whether a request for information, a question, or a complaint. Gain skills that enable you to answer and respond with confidence, and capitalize on opportunities to up-sell and cross-sell. And learn how to gather valuable feedback and collect market intelligence to enable you to anticipate customer needs and exceed expectations. Explore> Selling Breakthroughs Keep your customers satisfied to create lasting relationships The secret to making a successful sale is knowing what, why, how and when your audience wants to buy. Learn the processes and stages of both buyer and seller simultaneously to understand how to apply sales skills and behaviors that accurately match the buyer's state and motivations. Understand how to use your expertise confidently to positively influence outcomes and meet both the buyer's and your own requirements. A sale isn't over until your client knows that the solution to their business problem is you and your product or service. Explore>

Adaptive Leadership: Navigating Uncertainty in Modern Business Adaptive Leadership: Navigating Uncertainty in Modern Business Date Published: October, 2023 In today's fast-paced and ever-changing business landscape, the role of leadership has evolved into a complex and dynamic endeavour. Gone are the days when leadership was solely about setting a course and sticking to it. In the 21st century, adaptive leadership has emerged as a critical skill for navigating uncertainty and driving success. In this article, we'll explore the art of adaptive leadership and how it can transform your business. The Changing Face of Leadership Traditionally, leadership was often associated with hierarchy, authority, and a rigid top-down approach. However, the modern business world is marked by volatility, ambiguity, and complexity. In this environment, leaders must be agile, flexible, and open to change. Adaptive leadership acknowledges that the answers to today's challenges are not always found in a playbook but rather through continuous learning and adaptation. Key Principles of Adaptive Leadership Embrace Uncertainty: In a world where change is the only constant, adaptive leaders thrive by acknowledging that they don't have all the answers. They embrace uncertainty and see it as an opportunity for growth and innovation. Learn Continuously: Adaptive leaders are lifelong learners. They actively seek new knowledge, perspectives, and feedback. They are open to self-improvement and encourage their teams to do the same. Empower Teams: Instead of micromanaging, adaptive leaders empower their teams to make decisions and take ownership of their work. This fosters creativity and a sense of ownership, leading to better outcomes. Build Resilience: Resilience is the ability to bounce back from setbacks. Adaptive leaders build resilience in themselves and their teams, helping them weather the storms of change and adversity. Communicate Effectively: Adaptive leaders excel in communication. They keep their teams informed, listen actively, and foster an environment where ideas can flow freely. Clear and transparent communication is essential during times of uncertainty. Adaptation in Action Let's take a look at how adaptive leadership can manifest in real-world scenarios: Scenario 1: Pivoting During a Crisis Imagine a small restaurant facing financial difficulties due to a sudden drop in customers during a crisis. An adaptive leader might quickly assess the situation, consult with the team, and pivot the business model. They could implement takeout and delivery options, reconfigure the menu to suit changing consumer preferences, and find innovative ways to connect with the community, all while maintaining a positive and motivated team. Scenario 2: Navigating Market Disruption In a rapidly changing industry, an adaptive leader doesn't stick to the same old strategies. Instead, they continuously monitor market trends, seek feedback from customers and employees, and adjust their business approach accordingly. They might invest in new technologies, explore new markets, or adapt their product offerings to stay competitive. The Benefits of Adaptive Leadership Adaptive leadership offers numerous benefits to businesses in today's dynamic world: Enhanced Agility: Adaptive leaders can respond quickly to market shifts, making their organizations more agile and competitive. Improved Innovation: By encouraging a culture of learning and experimentation, adaptive leaders drive innovation and creativity within their teams. Increased Resilience: Businesses led by adaptive leaders are better equipped to withstand crises and recover swiftly. Talent Attraction and Retention: Talented individuals are drawn to organizations with adaptive leadership, as they see opportunities for growth and development. Cultivating Adaptive Leadership Adaptive leadership is not a one-size-fits-all approach. It requires a combination of self-awareness, empathy, and a commitment to continuous improvement. Here are some steps you can take to cultivate adaptive leadership within your organization: Invest in Leadership Development: Offer training and development programs that focus on adaptive leadership skills for both current and emerging leaders. Promote a Learning Culture: Encourage a culture of continuous learning, where employees are empowered to seek knowledge and embrace change. Lead by Example: Leaders should embody the principles of adaptive leadership, serving as role models for their teams. Foster Collaboration: Create opportunities for cross-functional collaboration, which can lead to new perspectives and innovative solutions. Celebrate Adaptation: Recognize and celebrate instances where adaptation and learning have led to positive outcomes. In conclusion, adaptive leadership is not just a buzzword; it's a fundamental approach to thriving in today's unpredictable business environment. By embracing uncertainty, fostering continuous learning , and empowering your teams, you can steer your organization toward success in an ever-changing world. In the art of adaptive leadership, you'll discover the power of resilience, innovation, and growth, propelling your business toward a brighter future. Priority Management is a worldwide training company with 55 offices in 15 countries. We have successfully trained more than two million graduates in Priority workshops. Our programs help companies and people be more effective and manage their workflow in and out of the office by providing tools, processes and discipline. Simply put - A Better Way To Work! Clients range from Fortune 500 companies, small-to-medium businesses and gov ernment/military employees. Call Orlyn at (403)304-7122 to learn more about how we can help you and your team Work sm@rt, develop essential management skills and the competencies to....make life and work better and happier! Priority Management International / Performance Strategies Inc - info@performancestrategies.ca - (403)346-1919

Priority Manager Supplies Online Shop Telephone Ordering - Customer Service 1-800-437-1032

Mastering the Art of Workload Management and Prioritization Mastering the Art of Wo rkload Management and Prioritization Date Published: October 2023 In today's fast-paced world, managing workloads and priorities is a critical skill that can make or break personal and professional success. With seemingly endless to-do lists and competing demands, individuals and organizations must develop effective strategies to navigate this challenging landscape. The Overwhelming Challenge The modern world bombards us with tasks, responsibilities, and distractions. Without a clear plan for managing workloads and priorities, it's easy to become overwhelmed, leading to decreased productivity and increased stress. To overcome this challenge, start with these fundamental principles: Clear Objectives: Define your goals and objectives clearly. Knowing what you're working towards is the first step in effective workload management. Task Identification: List all the tasks and responsibilities you need to address. This includes both professional and personal obligations. Assessing Urgency and Importance: Categorize tasks based on their urgency and importance. The Eisenhower Matrix, which divides tasks into four quadrants (urgent and important, not urgent but important, urgent but not important, neither urgent nor important), can be a valuable tool in this regard. Prioritization: The Key to Success Prioritization is the cornerstone of workload management. By determining which tasks require immediate attention and which can wait, you can allocate your time and energy effectively. Here are some strategies for prioritization: The 80/20 Rule: Also known as the Pareto Principle, this suggests that 80% of your results come from 20% of your efforts. Identify the tasks that will have the most significant impact and focus on them first. Time Sensitivity: Consider deadlines and time sensitivity. Urgent tasks may require immediate attention, but don't forget to allocate time for important, long-term projects as well. Alignment with Goals: Prioritize tasks that align with your long-term goals and values. This ensures that your efforts contribute to your overall vision. Delegate: If possible, delegate tasks that others can handle effectively, freeing up your time for higher-priority activities. Effective Time Management Time management is a vital aspect of workload management and prioritization. Here are some strategies to make the most of your time: Time Blocking: Allocate specific blocks of time for different tasks or categories of work. This helps maintain focus and prevents multitasking, which can reduce productivity. Set Realistic Goals: Be mindful of your limitations and set achievable goals. Overcommitting can lead to burnout and decreased effectiveness. Eliminate Distractions: Identify common distractions and take steps to minimize them. This may involve turning off notifications, setting specific work hours, or creating a dedicated workspace. Regular Breaks: Schedule short breaks during your work to recharge your mind and increase overall productivity. Adaptability and Flexibility While planning and prioritization are crucial, it's essential to remain adaptable and flexible in your approach to workload management. Unexpected challenges and opportunities will arise, and the ability to adjust your priorities on the fly is invaluable. Review and Adjust: Regularly review your tasks and priorities to ensure they align with your goals and current circumstances. Adjust as needed. Learn to Say No: Don't be afraid to decline new tasks or commitments if they do not align with your current priorities or if your workload is already at capacity. Seek Help and Support: Reach out to colleagues, mentors, or friends when needed. Sometimes, a fresh perspective or collaboration can help manage overwhelming workloads. Mastering the art of workload management and prioritization is essential for achieving personal and professional success. By setting clear objectives, effectively prioritizing tasks, managing your time wisely, and remaining adaptable, you can navigate the challenges of a busy life with confidence. Remember that it's not about doing more; it's about doing what matters most. With these strategies in your toolkit, you can reduce stress, increase productivity, and reach your goals with greater ease. Priority Management is a worldwide training company with 55 offices in 15 countries. We have successfully trained more than two million graduates in Priority workshops. Our programs help companies and people be more effective and manage their workflow in and out of the office by providing tools, processes and discipline. Simply put - A Better Way To Work! Clients range from Fortune 500 companies, small-to-medium businesses and government/military employees. Call Orlyn at (403)304-7122 to learn more about how we can help you and your team WorkSm@rt, develop essential management skills and the competencies to....make life and work better and happier! Priority Management International / Performance Strategies Inc - info@performancestrategies.ca - (403)346-1919

MS Project Fundamentals

Thinking Strategically "If your actions inspire others to dream more, learn more, do more, and become more, you are a leader ." - John Quincy Adams Thinking Strategically: Unlock Your Company’s Full Potential 2-Day Strategic Planning Workshop Unlock the power of strategic thinking to drive your organization toward success. Our 2-day facilitator-guided process will help you define your company's mission, vision, values, and purpose. Through this strategic journey, you'll identify strategic goals and initiatives; it will ensure that your entire team is aligned with a clear and compelling direction, and you will gain insight into your team members' behavior styles for enhanced collaboration. Why Choose Thinking Strategically? Crystal Clear Direction: Define your company's mission, vision, values, and purpose to steer every decision and action. Total Alignment: Ensure your team is united, moving in sync toward a common goal. Agile Strategy: Embrace change with a strategic mindset that combines focus and flexibility. Comprehensive Analysis: Conduct a thorough gap analysis to identify strengths, weaknesses, opportunities, and threats. Effective Communication: Understand the unique behavior styles of your team members to foster better collaboration. Strategic Prioritization: Establish strategic priorities, identify tactics, and assign specific tasks with clear timelines. Accountability: Clearly outline who is responsible for what and by when. What to Expect? Day 1: Define Your Foundation Mission, Vision, Values, and Purpose: Craft a strong foundation for your company. SWOT Analysis: Pinpoint strengths, weaknesses, opportunities, and threats. Behavior Style Insights: Understand your team members' behavior styles for improved communication and collaboration. Day 2: Strategic Planning Workshop Clear Goals: Set precise strategic goals. Tactics & Initiatives: Identify actionable steps and initiatives to achieve these goals. Task Assignment: Determine who is responsible for each task and set deadlines. Post-Workshop: Strategic Plan Development We'll compile the insights from the workshop into a formal strategic planning document. Stakeholder Review & Finalization The strategic planning document will be presented to stakeholders for their input and review. Any required changes will be incorporated, ensuring the strategic plan is aligned with the organization's vision. Our Expert Facilitator Orlyn Kostenuk, well-versed in strategic planning and a certified behavior analyst with a solid background in agriculture will be your facilitator. He’ll guide you through the process, enabling you to tap into your company's full potential and foster enhanced teamwork. Unlock Success Today Invest in the power of Thinking Strategically, understand your team members' behavior styles, and propel your company to new heights. With a clear mission, vision, and a well-defined strategic plan, you can navigate change, grow, and succeed with agility.

Priority Influencing

Contact Us... We are an energetic, flexible, and open-minded team ready to work hard for our clients. If you have just an enquiry or are interested in potential training, please send us a message below or pick up the phone! We would love to hear from you! Phone: (877)789-0079 toll free (204)925-8200 Winnipeg (403)346-1919 Central Alberta (403)304-7122 Orlyn mobile (403)346-1919 Lori - Admin Email: info@performancestrategies.ca orlynk@performancestrategies.ca Your details were sent successfully! Send

Priority Planning

Public Workshop Schedule Working Smart + Outlook Take Control of your workload and competing priorities December 14 + 15, 2023 Webshop - 8:30 AM - 11:30 AM MT January 15 + 16, 2024 Webshop - 1:00 PM - 4:30 PM ET February 5 + 6, 2024 Webshop - 1:00 PM - 4:30 PM ET Program Fee: $895 + GST Register Now Working Smart + OneNote Make collaborating with your team as easy as 1-2-3 December 7 + 8, 2023 Webshop - 1:00 PM - 4:30 PM ET January 25 + 26, 2024 Webshop - 1:00 PM - 4:30 PM ET February 22 + 23, 2024 Webshop - 1:00 PM - 4:30 PM ET Program Fee: $895.00 + GST Register Now Working Smart + MS Teams Effective teamwork, collaboration and communication D ecember 11 + 12, 2023 Webshop - 1:00 PM - 4:30 PM ET January 18 + 19, 2024 Webshop - 1:00 PM - 4:30 PM ET February 12 + 13, 2024 Webshop - 1:00 PM - 4:30 PM ET Program Fee: $895 + GST Register Now Public and Private Workshops Offerings: We offer the above online public webshops regularly, and the in-person workshops as needed. We also offer dedicated team training for groups of 8 to 20 participants, available on-site or online. Please contact us to discuss group training details and rates. Cancellation Policy for Public Workshops: Terms & Conditions for Public Workshop Registrations Cancellations and reschedules are accepted up to (7) working days before the workshop. The full fee is payable for any cancellations or reschedules received less than (7) working days prior to the scheduled workshop and 50% of the course fee will be charged to reserve your subsequent seat. Substitutions are accepted at any time. Priority Management reserves the right to cancel or reschedule any seminar. In the event of a schedule change, registrants will be notified at least (7) working days prior to the start date.

Territory Management & Prospecting