Assessments "Understood employees are empowered employees" Our partner, TTI SI has been providing businesses throughout the globe with the finest assessment tools and talent analytics systems to hire, retain, develop and manage the best talent in the market. TTI SI was the first assessment creator to guide a person from selection to on-board training to job-related development. If it’s happening in the workforce, we have an assessment or a suite of talent analytics to understand it and address it, including: selection development of talent engaging teams leadership development job benchmarking communication workshops developing emotional quotient building business acumen Whatever the human resource need, our assessments address it. Innovative Assessments : TTI assessments have easy-to-understand, engaging reports that clearly demonstrate the human potential of each assessment taker. If you’re wondering how to improve employee retention and motivation, using the insights revealed by assessments is where you need to start. Research-Backed Tools: For 30 years, our in-house research team and independent validation have ensured that our assessments are the most reliable and accurate tools in the market. Data That Goes Deep: Our tools use predictive analytics to provide custom data that helps our customers best understand themselves and their teams. This data also increases employee satisfaction with the feedback process. Safe Tools for Hiring: Our assessment tools are safe and legal to use in the hiring process of your organization, due to our compliance under the Disparate Impact Rule. The D I S C Model uncovers insight into the “How” behind your “Why” It reveals the behavioral makeup that is unique to each individual. Taking and understanding a DISC assessment helps people: Minimize unnecessary conflict Increase productivity and engagement Enhance communication Maximiz e their strengths Develop self-awareness Understand your team/customer so enhanced relationships which equals to increased bottom line. Targeted areas - sales, customer service, team communications/dynamics, manager/employee relationships 12 Driving Forces is an assessment that measures "Why" a person does what they do It defines and identifies what motivates people. It m easures the motivation (and strength) behind behaviors, using 6 different motivators. Those motivators are Knowledge, Utility, Surroundings, Others, Power, and Methodologies. These 6 motivators are each divided into two distinct ways of measuring each factor. Based on a continuum, these 12 drivers make up a person’s cluster of Driving Forces. The EQ A ssessment i s key to uncovering self-development & improvement , measuring emotional intelligence. Utilizing this assessment in your organization will help your team discover how to improve emotional intelligence and assist with: Personal and professional development Hiring and benchmarking Employee engagement Workplace communication and conflict The new demand for ‘soft skills’ EQ is an emotional intelligence assessment that uses five factors to measure an individual’s emotional quotient (EQ). Emotional intelligence is the ability to sense, understand and effectively apply the power of acumen of emotions to facilitate higher levels of collaboration and productivity. D iscover t he TriMetrix® EQ The T riMetrix® EQ is designed to help individuals understand how th ey perceive the world, how they make decisions, and how these can all be applied towards job placement and success. The TriMetrix® EQ report is broken down into the following three areas: behaviors, emotional intelligence, and driving forces . The report examines the individuals strengths and weaknesses in these three areas which leads to both professional and personal growth. The TriMetrix® EQ is commonly used by educational institutions, educators, professionals, and human resources.

Working Sm@rt using OneNote

Project Management Project Planning Breakthroughs A proven process that can be immediately understood and implemented by your whole team Regardless of the diversity among people, locations, departments, or disciplines involved, this program provides a streamlined overview of the basics, while focusing on a vastly improved methodology to meet the rigorous challenges of developing a project execution plan. Explore> MicroSoft Outlook 4 Projects Manage both operational and project work in one place Receive practical hands-on skills instruction to help you absorb and apply proven techniques for tracking and managing projects using your Microsoft Outlook. This program is ideal for small to medium sized projects where only basic reporting is required. Basic project management experiences is helpful however, not necessary. Explore> Working Sm@rt + MS Project Manage the complexities of multiple projects more efficiently and effectively Carry out multiple project execution plans developed through the Project Planning Breakthroughs method accurately and effectively with MS Project using common resource pools and external dependencies, along with detailed reporting and updating. Produce standard and customized reports, and develop a process for tracking and updating project plans. Explore> MS Project Fundamentals Execute your projects on-time and on-budget This programme will enable participants to avoid common pitfalls and become competent users of Microsoft Project. By the end of this training, users should be very comfortable with using the programme, and able to create and manage a reasonably complex project. Explore>

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Working Smart + msOutlook

Selling Breakthroughs

Priority Planning

Team Development SEND "If everyone is moving forward together , then success takes care of itself" - He nry Ford WorkingSm@rt + Teams Effective teamwork, collaboration and communication At some point, every team feels a disconnect in collaboration and communication, but if it's a lot of the time, then you and your team n eed a road map to improve the process and get better results. Explore> WorkingSm@rt + Outlook Take control of your workload and competing priorities. Receive practical hands-on skills instruction to help you a bsorb proven techniques for a total time-m anagement solution. Integrate communications, tasks, activities, planning and apply the WorkingSm@rt® method using Microsoft Outlook. Explore> WorkingSm@rt + Meetings Get your meetings on time, on track, on purpose. Learn not only how to plan, organize and run a successful meeting but also how to get the most o ut of the meetings you are required to attend. Immediate benefits are: a 'business planning' approach to meetings, increased meeting effectiveness, saving time, improved meeting outcomes. Explore> WorkingSm@rt + OneNote Make collaborating with your team as easy as 1-2-3 The key to success lies in the ability for teams to work together without the constraint of being together. Whether the challenge is virtual, where geography is the issue or the reality of team schedules not lining up. Now it is possible to collaborate in a way that maximizes flexibility and minimizes the places you need to look to find key information or data. Explore> WorkingSm@rt+Project MS Manage the complexities of multiple projects more efficiently and effectively Carry out multiple project execution plans developed through the Project Planning Breakthroughs method accurately and effectively with MS Project using common resource pools and external dependencies, along with detailed reporting and updating. Produce standard and customized reports, and develop a process for tracking and updating project plans. Explore> Project Planning Breakthroughs A proven process that can be immediately understood and implemented by your whole team Regardless of the diversity among people, locations, departments, or disciplines involved, this program provides a streamlined overview of the basics, while focusing on a vastly improved methodology to meet the rigorous challenges of developing a project execution plan. Explore> Selling Breakthroughs Keep your customers satisfied to create lasting relationships The secret to making a successful sale is knowing what, why, how and when your audience wants to buy. Learn the processes and stages of both buyer and seller simultaneously to understand how to apply sales skills and behaviors that accurately match the buyer's state and motivations. Understand how to use your expertise confidently to positively influence outcomes and meet both the buyer's and your own requirements. A sale isn't over until your client knows that the solution to their business problem is you and your product or service. Explore> Customer Service Breakthroughs Increase customer satisfaction to create long-term fans and advocates Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a "moment of truth" for your company, understand your pivotal role in achieving your organization's financial and marketing objectives. Master the skills to treat customers on the basis of their "lifetime value", strengthening relationships and meeting and exceeding standards and expectations. Enable two-way communication to avoid misunderstandings, minimize problems, and collaboratively work out mutually-beneficial solutions. Explore> Telephone Sales Telephone Sales Training Significantly contributes to your company's Customer Relationship Management (CRM) process Learn how to make outbound sales calls more effective while building strong customer relationships for your company. Ensu re that inside sales people at your small- or medium-size business proactively plan, manage, and implement phone-sales campaigns that generate revenue and a create lasting, positive impression on your customers. Gain the skills to confidently demonstrate your product and service knowledge, enabling you to sell on value versus price. Learn how to proactively service your customer base, complete transactions that satisfy both your customer and your company, and handle resistance with aplomb, while nurturing relationships for repeat business. Explore> Key Account Management Create significant and interdependent supplier-customer partnerships Gain an in-depth understanding of the complexities of servicing "key account" customers. Learn strategic and tactical skills and processes to effectively identify and anticipate their requirements. Become skilled at strategically managing key accounts, gaining supporters for your initiatives and influencing decision-makers, and ultimately evolving a customer/supplier relationships into a preferred sales or partnerships. Explore> Territory Management & Prospecting Become an indispensable intermediary between your company and customers Achieve optimal results from a portfolio of customers. Learn proven processes and skills to analyze, classify, and allocate appropriate time and resources to help you plan call cycles, account development and prospecting activities. In addition, gain in-depth knowledge in account management, planning, profiling, territory analysis, prospecting and influencing. Maximize customer relationships by taking personal responsibility for territory planning and activities. Increase selling opportunities by scheduling prospecting tasks, call frequency and call objectives. Explore> Telephone Response Master this vital link between customer satisfaction and sales. Prepare yourself with the right response using a proven process that assures customer satisfaction and a positive outcome. Learn to strengthen customer relationships by creating a plan for effectively handling every call, whether a request for information, a question, or a complaint. Gain skills that enable you to answer and respond with confidence, and capitalize on opportunities to up-sell and cross-sell. And learn how to gather valuable feedback and collect market intelligence to enable you to anticipate customer needs and exceed expectations. Explore>

Working Sm@rt in a Hybrid World

Leadership Development "If your actions inspire others to dream more, learn more, do more, and become more, you are a leader ." - John Quincy Adams Leadership Breakthroughs The art of leading an effective team. As organizations grow, one of the biggest challenges is effective leadership. Often people are moved into leadership positions as a result of superior performance in a non-supervisory role or because they possess the competencies and attributes of a leader or because of their academic expertise and/or experience. Either way, in order to excel as a performance result-oriented leader, new skill sets must be developed. Explore> WorkingSm@rt as a Remote Leader Remote leadership essentials: keeping them engaged collaborative & productive Steps to contain the current world events may require many employees who normally work from an office to now work from home. This presents challenges to stay connected, engaged and productive. These challenges are magnified for people leading remote teams since they can no longer rely on many of their proven face-to-face leadership techniques. Explore> WorkingSm@rt in a Hybrid World Build the skills and mindsets to excel in a Hybrid World Organizations and workers were thrust into a transformational change that left both work and home environments in a state of chaos. The need to understand the impact of the shift from the traditional workplace to a hybrid world provides you with the opportunity to realign and navigate how we work. Traditional work/life balance strategies will need to shift to a more integrated lifestyle to support the hybrid working model. Explore> Negotiating Breakthroughs Make all negotiations more satisfying and successful Through mutually successful negotiations, you can create lasting partnerships and measurable improvements. Use our negotiation-planning techniques to prepare strategies and tactics to achieve desired outcomes. Once you learn how to transform potential combatants into lasting partners, you will significantly increase your confidence when entering into any negotiation situation. Explore> Priority Influencing How to build relationships for results Master the skills to positively affect the outcome of all communications. Acquire leadership skills by learning to clearly read each situation, ask the right questions, listen well, understand the issues at a deeper level, and communicate with confidence. Achieve your business and personal goals by honing your human interaction and leadership skills. Explore> Priority Planning Improve your priority planning process and enhance your focus Learn to make effective choices when faced with increasing demands and responsibilities. Select the right tasks, at the right time, every time. Discover a proven, small project management process including the importance of action planning, and acquire the tools you need to make things happen. Explore> Priority Coaching Be a workplace coach and release the potential set up for your colleagues in our Priority training workshops Learn how to help staff and colleagues optimize and enhance their priority and business skills training by providing a motivational environment, setting expectations, and lending support. Apply the communication planning and leadership skills you acquired in our workshops to activate and maintain priority planning and business techniques throughout your organization Explore> Priority Leadership and Management Skills Turn your management skills into leadership skills Move from management to motivation through gaining the skills to lead a 21st-century team. These fundamental 8 leadership skills will equip you with the ability to ensure consistent strategy and a shared common set of processes and tools to achieve the organization's goals and objectives. Explore> Strategic Planning Gain a competitive advantage by understanding the what, why, and how of strategic planning, then bring the plan to life by implementation and follow through. What to expect - Each team will bring home a challenging customized plan of action to be executed over the next 12 months. Immediate benefits - Understand organizational/personal values, Learn to think strategically, create action plans with accountability, learn effective planning process, implementing the plan Let's talk further

Working Sm@rt + Teams

Priority Leadership and Management Skills for the 21st C entury